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TLDR

First, the employee selection list is generated:
A - Branch and
B - Department (1 or 2) and
C - Groups (3 or 4) and 
D - Employee Status (6 or 7) and 
E - Employee Designation
Then, employees are excluded:
F - Exclude Groups (5)


Selection Filters

Shout filters follow how Alayacare's APIs are defined for listing employees. In order to achieve an accurate and current list of employees and provide flexible options - like exclusions, Shout needs to make multiple requests from Alayacare. This can sometimes slow down Shout (read more here Speed issues with Rubi Shout)

Branch (A)

Branches in Shout are either Alayacare branches or groups (depending on your setup):
  • Only one branch can be selected at a time to request employees.
  • Depending on your plan, branches have dedicated numbers that messages are sent from. 
  • Only branches that are under a subscription are shown

Department (B)

Every time a user logs in, Rubi Space gets the most recent list of employee departments. Selecting multiple departments will request all employees that are in either department. 

Groups (C)

Every time a user logs in, Rubi Space gets the most recent list of groups. Selecting multiple groups will request all employees that are in either group. 
  • Groups as branches setup
    • Groups that are defined as branches do not show up in this list
    • If this group filter is used, an extra request is made to Alayacare and can slow down the listing. 


Employee Status (D)

Selecting multiple statuses will request all employees that are in either status. 

Employee Designation (E)

Only one employee designation can be selected at a time.

Exclusion Filters

Each exclusion filter is requested and applied separately after the selection list is generated. Current list of supported exclusion filters:
  • Exclude Groups
  • Exclude Status (coming soon)
  • Exclude Department (coming soon)